Refund and Cancellation Policy

Effective Date: April 6, 2026

1. Overview and Acceptance

This Refund and Cancellation Policy governs the terms of payment and termination for the Inspect-Data Risk Finder and Classification Intelligence SDK (the “Product” or “Service”). By purchasing a monthly or annual subscription, you agree to this policy. All fees are generally non-refundable, except under the limited conditions outlined in Section 5.

2. Free Trial and Billing Cycle

2.1. 7-Day Free Trial: All new users are granted a complimentary 7-day free trial. You must provide valid payment information and a license key will be issued immediately upon signup to begin the trial. You will not be charged during this period.

2.2. License Activation & Usage: The license key is a floating license which is validated on every execution (run) of the scanner. This mechanism prevents the same key from being used concurrently on more than one machine.

2.3. Trial Expiration and Payment: If you do not cancel your subscription before the end of the 7th day, your provided payment method will be automatically charged for your chosen subscription plan (monthly or annual) on the 8th day. Once charged, the service is instantly available for use.

3. Cancellation Policy

3.1. Monthly Subscriptions

  • You may cancel your monthly subscription at any time through your account management panel on the Site.
  • Upon cancellation, you will retain access to the Product until the end of your current paid monthly billing cycle.
  • Monthly fees are non-refundable. No refunds will be provided for partial months, regardless of usage.

3.2. Annual Subscriptions

  • You may cancel your annual subscription at any time through your account management panel on the Site.
  • Upon cancellation, you will retain access to the Product until the end of your current paid annual billing cycle.
  • No refunds will be provided for unused time remaining on your annual subscription. If you cancel before your subscription ends, you will continue to have access until the end of your paid period, but no portion of the annual fee will be refunded.

4. Non-Refundable Fees

Except for the specific conditions outlined in Section 5, all fees paid to Inspect-Data, Inc. are non-refundable. This includes:

  • Monthly subscription fees, once charged.
  • Annual subscription fees, once charged.
  • Any unused portion of your subscription term.
  • Fees for any non-recurring setup, installation, or consulting services.

5. Limited Refund Eligibility

We will grant a refund only under the following limited exceptions. All approved refunds are subject to a 5% deduction to cover order processing and transaction fees.

5.1. Accidental Initial Charge (First 24 Hours)

If you intended to cancel during the free trial but were accidentally charged on the 8th day, you may request a refund if:

  • The request is submitted via email to contactus@inspect-data.com within twenty-four (24) hours of the charge.
  • Crucially, the license key was never used to successfully execute the scanner. If the license key was successfully validated for even a single scanner run, the payment is deemed accepted and is non-refundable.

5.2. Verified Technical Failure

A refund may be considered if:

  • A core, essential feature of the Product is completely unusable due to a fault directly within the Inspect-Data software code (not related to your infrastructure, environment, or network).
  • The failure makes the Product essentially unusable for its intended purpose.
  • The issue is reported to our support team, and our team is unable to provide a fix or workaround within seven (7) business days of the initial report.

6. Refund Request Process

All refund requests must be submitted to contactus@inspect-data.com with the subject line: “REFUND REQUEST: [Your Account Name]”. Please include:

  • Your full name and account email address.
  • Date of the charge you are disputing.
  • A detailed description explaining how your request meets the eligibility criteria in Section 5.

If approved, the refund (minus the 5% processing fee) will be processed back to your original payment method within 10-14 business days.

7. Loss of Access

If a refund is granted, your license key will be immediately revoked, and the Product will cease functioning upon its next validation check (scanner run). If your subscription is canceled (not refunded), your access will continue until the end of your paid billing cycle.